Privacy Policy

A legal disclaimer

Changes to This Policy

Collection of Personal Information

Disclosure of Personal Information

Use of Personal Information

Information Security

Your Rights Under POPIA

Cookies and Tracking Technologies

Third-Party Websites

Salt&Timber Designs ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. By using our website and services, you consent to the practices described in this policy.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

We collect personal information when you knowingly and voluntarily provide it. This may include, but is not limited to:

Full name
Contact details (email address, phone number, physical address)
Payment details (processed securely through third-party payment gateways)
Account login details
Order and transaction history
Marketing preferences (where consent is given)

You have the right to withhold certain personal information, but this may affect our ability to provide you with specific services.

We may disclose your personal information to trusted third-party service providers involved in processing payments, delivering products, or providing customer support. These service providers are contractually bound to comply with POPIA and maintain the confidentiality and security of your data.

Personal information may also be disclosed:

Where required by law or legal process
To protect our rights, property, or safety
With your explicit consent

We do not sell or trade personal information to third parties for marketing purposes.

We process your personal information for the following purposes:

To fulfill and manage orders, payments, and deliveries
To verify customer identity and ensure account security
To detect and prevent fraud, crime, or other unlawful activities
To conduct customer service support and respond to inquiries
To conduct market research and improve our services
To comply with legal and regulatory requirements
For marketing purposes, where explicit consent has been provided

We take reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, theft, or misuse. Our data security protocols include:

Secure encryption of sensitive data
Controlled access to personal information
Network and server security measures
Regular security audits and monitoring

While we take all necessary precautions, no security system is 100% secure, and we cannot guarantee absolute data security.

As a data subject, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where legally permissible
Withdraw consent for direct marketing communications
Object to processing under certain circumstances

To exercise any of these rights, please contact us at info@saltandtimber.co.za. We may require proof of identity before processing your request.

We use cookies to enhance your browsing experience, improve site functionality, and analyze website traffic. Cookies are small text files stored on your device that help us recognize you when you return to our site. You can manage your cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Payment Processing

All online transactions are processed through a secure third-party payment gateway. We do not collect or store your credit card details. Our secure third-party payment gateway ensures compliance with the Payment Card Industry Data Security Standard (PCI-DSS) for secure payment processing.

Direct Marketing and Opt-Out Options

If you have opted in to receive marketing communications, we may send you promotional emails, newsletters, or SMS messages. You can opt out at any time by:

Clicking the unsubscribe link in our emails
Replying STOP to SMS messages
Contacting us at info@saltandtimber.co.za

Google Ads and Analytics

We use Google Ads and Analytics to improve our website experience. Google may collect certain information through cookies to serve relevant ads based on your browsing activity. You can manage your ad preferences via the Google Ad Settings page: https://www.google.com/settings/ads.

How to Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us:

Email: info@saltandtimber.co.za

We are committed to handling your personal information responsibly and in accordance with South African privacy laws.